DELIVERY POLICY

 

DELIVERIES

The goods you order will be delivered to the address you give when you place your order.

Your package will normally be dispatched via the Royal Mail or UPS on the same or next business day after receiving the cleared funds. We always confirm via email that your Item has been shipped.

Restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery to these areas.

NON-DELIVERY

Although postal losses are rare in the UK, in case of a lost item, in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be required before items can be redelivered.

TRADE AND RETAIL ORDER

We offer two main product pricings on this web site:

Retail pricing in single units that is intended for the end user with which by purchasing our products our customers enter into these terms as well as the general product warranty that applies to the said retail goods purchased by the end user (i.e., individual customers). The warranty can be found on a separate page of the Turboflame.co.uk web site.

Trade pricing noted in multiples of 10 or 12 units at discounted prices that are intended for resellers of our products (hereinafter called “trade”). By ordering these trade quantities you agree to comply with all local, state, national or international rules regarding online business transactions. If the registered User is a business entity, you represent that you have the authority to bind the entity to this agreement. All trade sales are final and the buyer must agree to the following for online sales:

We have an advertised RRP (recommended retail price) on our website. We believe our pricing is competitive for the market and resellers of Turboflame products. By placing a trade order you would agree not to undervalue Turboflame products in a way that could de-value our brand and harm other resellers. We will only work with e-retailers who have the intention and facilities to store products on their premises as we do not support an order-to-sale or drop shipping relationship. Those who choose to market our products on their site have a responsibility to ensure products are displayed in conjunction with our brand guidelines and expectations. For further information and support, please email us directly.