Warranty covers from two years from the date of original retail purchase. Turboflame ® warrants mechanical parts to be free from defects under normal use.
Turboflame ® warrants mechanical parts to be free from defects under normal use. Warranty excludes damage resulting from misuse, tampering and abuse (eg; placing lighter tip on cigarette or other item). See FAQ's on lighter maintenance and instruction leaflet distributed with each lighter sold.
Warranty does not apply to outer finish of product. It is recommended to keep product in a protective case to avoid scratches from coins/keys etc.
Proof of purchase is required to effect service under this warranty.
Goods will be exchanged for like if an exact replacement cannot be made.
Turboflame ® WILL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF ITS PRODUCTS.
Returns: To obtain warranty service send the faulty lighter (empty - post prepaid) to the address below:
TF - Repairs Dept.
792 Wilmslow Road
Proof of purchase must be included plus a note explaining nature of the problem. Shipping costs outside of the EU are not covered by this warranty. Within the EU countries, if no Turboflame ® dealer is available, Turboflame ® UK shall cover the cost of returning the goods to customers . Outside of the EU contact your local dealer.
Please read and follow the instructions - specially bleed/refill with recommended gas and adjust flame height (also noted in the FAQ section). If the problem continues, send the empty lighter - post prepaid - to the address above.