1. General

These terms and conditions are only available in English.

1.1 The turboflame.co.uk website is owned and operated by Turboflame® T/A Originsite Ltd. (hereinafter called “Turboflame”)

1.2 All of the goods on this Website are offered by Turboflame that will be the contracting party for any order that you place.


1.4 The section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect. If any provision of these Terms of Use is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect.


2.1 Orders that are placed via this web site constitute an offer to purchase goods subject to our acceptance. We reserve the right without reason to refuse any order.

2.2 You are responsible for ensuring the accuracy of your order.
If Turboflame accepts your offer it shall confirm each order on-line via the internet and/or by e-mail and Turboflame confirmation of the order in writing (in the form of an email).

2.3 You must be 18 to purchase goods from this site. Before you complete your purchase you must check the box stating that you have read these Terms and Conditions and our legal Disclaimer. We do everything we can to prevent purchases being made by under-age customers, however we cannot be held liable for those who breach this contract.

2.4 Turboflame does not promise that products are necessarily available, and all products are offered for sale subject to availability. The price for the products shall be the price listed on the Site on the date of your order. All prices displayed on the Site or given on the Order Line are quoted in UK Pounds Sterling and the product price and when applicable the delivery charge must be paid in full except where discounts are offered as detailed on the Site. Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise and in such a situation, Turboflame cannot accept your order.
The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The sale contract is confirmed upon supply of goods.

2.5 If you are placing an order from outside of the UK your card issuer may convert the charge into your local currency. This Site, the Order Line and these terms and conditions have been designed for use within the UK. Whilst Turboflame will consider orders from outside the UK, Turboflame give no warranty, express or implied, that the Site, the Order Line or the placing of any order through the Site or the Order Line from outside the UK complies with any applicable non-UK laws or regulations.
Furthermore, Turboflame reserves the right to refuse any order at its discretion from overseas customers and it will have no obligation to provide you with any reasons for refusing an order.


3.1 All prices are shown net as well as inclusive of UK VAT (noted as Tax). For delivery charges see section 5 below. .

3.2 All prices on the Turboflame.co.uk website are in UK Pounds Sterling

3.3 We try very hard to ensure that all of the pricing information shown on our website is accurate. If we discover that there has been an error with the pricing of any item then we will contact you prior to dispatching the order to notify you of the error. You will be asked if you wish to cancel the order or to proceed with the order at the correct price. We will not be obliged to supply goods at the incorrect price.


4.1 Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

4.2 There will be no delivery until cleared funds are received.


5.1 The goods you order will be delivered to the address you give when you place your order.

5.2 Your package will normally be dispatched via the Royal Mail or UPS on the same or next business day after receiving the cleared funds. We always confirm via email that your Item has been shipped.

5.3 Restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery to these areas.


6.1 Although postal losses are rare in the UK, in case of a lost item, in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be required before items can be redelivered.

7. trade and retail orders

We offer two main product pricings on this web site:

7.1.1 Retail pricing in single units that is intended for the end user with which by purchasing our products our customers enter into these terms as well as the general product warranty that applies to the said retail goods purchased by the end user (i.e., individual customers). The warranty can be found on a separate page of the Turboflame.co.uk web site.

7.1.2 Trade pricing noted in multiples of 10 or 12 units at discounted prices that are intended for resellers of our products (hereinafter called “trade”). By ordering these trade quantities you agree to comply with all local, state, national or international rules regarding online business transactions. If the registered User is a business entity, you represent that you have the authority to bind the entity to this agreement. All trade sales are final and the buyer must agree to the following for online sales:

We have an advertised RRP (recommended retail price) on our website. We believe our pricing is competitive for the market and resellers of Turboflame products. By placing a trade order you would agree not to undervalue Turboflame products in a way that could de-value our brand and harm other resellers. We will only work with e-retailers who have the intention and facilities to store products on their premises as we do not support an order-to-sale or drop shipping relationship. Those who choose to market our products on their site have a responsibility to ensure products are displayed in conjunction with our brand guidelines and expectations. For further information and support, please email us directly.


8. canellation and returns

Any discrepancies with regard to goods delivered by way of quantity shortages, condition of packaging or product defects must be advised via email within 24 hours of receiving the goods and thereafter returned within 7 days of our return email advising acceptance of the claim. Otherwise we will not accept any liability for the claimed shortages, damages or defects.

If you would like to cancel your order for products that you have received and return them, you may return them after sending us an email and receive a confirmation email from us in return. Sending any return item will be at your own cost and must be done within 7 working days from the day after receiving our confirmation email as noted above (you need to enclose a copy of your product order confirmation/receipt and your reasons for returning the product). In case our point of sale prices on the web site are shown to include delivery charges, the cost of our delivery will be deducted from the net products prices for refund.
The cancellation policy detailed above will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without our approval.
You will be responsible for meeting the costs of returning products to us unless the products are faulty or we have provided substitute products (the original products ordered having become unavailable). In case of faulty goods we must be informed via email within 24 hours of receipt of the goods. We shall inform you via return email regarding replacements.
None of this affects your rights to claim for defective or faulty goods or workmanship under our Warranty terms posted on the web site as well as the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982.

In addition to the above terms, the following are the summary of returns and cancellation policy:

We ask you to check all deliveries for signs of damage before you sign for them. If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-dispatched.

If you discover that goods are faulty after you have signed for them, please notify us by email within 24 hours of receiving them and quote your Order Number and product descriptions and state your reason for return. You can then return the goods in their original packaging within 7 days of receiving our email advising you regarding the said return. Pending our inspection and verification that goods are faulty, we will contact you to offer a full refund, replacement or exchange.

If you wish to return goods that are not faulty, you may do so only by notifying us first by email within 24 hours of receiving them and quote your Order Number and product descriptions and state your reason for return. You can then return the goods in their original packaging within 7 days of receiving our confirmation email.  The reason for return must be stated in your initial correspondence to us. Goods must be in their original packaging and in an unused, resalable condition. In case our point of sale prices on the web site are shown to include delivery charges, the cost of our delivery will be deducted from the net products prices for refund.

We suggest using registered post to send your goods back to us to ensure that they arrive safely.


All intellectual property of Turboflame such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Originsite Ltd. By using the Website you agree to respect the intellectual property rights of Originsite Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material/pictures contained within the Website other than to promote the Turboflame products in your shop premises or on your web site.


9.1 Turboflame reserve the right to amend these terms and conditions from time to time, as required.



Your use of this Site is governed by the following terms of use (“Terms”). If you do not agree with all of these Terms, please exit this Site. By using this Site, you agree to comply with and to be bound by these Terms, including the privacy policy and, when you make an online purchase, the purchase information. Turboflame reserves the right to, from time to time, change these Terms at its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed. Copyright, Trademark and Other Intellectual Property Protection:

This Site as a whole, and all material on this Site are protected by copyright and other intellectual property rights. See separate copyright notice above for further information.

11.1 Submissions

You agree that any and all suggestions, designs, concepts, photographs, testimonials, and other items or materials (except for your personal information) disclosed or submitted to Turboflame through this Site or by other means (“Submissions”) are neither confidential nor proprietary to you. All submissions become Turboflame property upon submission to Turboflame.co.uk. By making a Submission to Turboflame, you assign to Turboflame all rights, title and interests, including copyrights, in the Submission. Turboflame has no obligation to keep any Submission confidential or to pay you or anyone any compensation for any Submission or for using a Submission; or to respond to or acknowledge any Submission. You represent and warrant that no Submission you make will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making a Submission, you agree that Turboflame has the right (but not the obligation) to copy, publish, distribute or use such Submission for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. You are and shall remain solely responsible for the content of any Submission you make.

11.2 Links

This Site may contain links to other websites. Turboflame is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Turboflame does not, by linking to another site, or by making reference to any third-party information, products or services, endorse those sites or materials. Any questions or comments relating to any other site should be addressed to the operator of those sites. No linking to this website is permitted without Turboflame prior written permission.

11.3 Products

The Turboflame products depicted on this Site are representative of the Turboflame collection. Not all Turboflame products are shown in this Site. The style, designs and colours of the Turboflame products shown in this Site may be changed without notice.

11.4 Disclaimer

Material in this Site may contain inaccuracies or typographical errors. Turboflame is not liable or responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.

11.5 No Warranties

This site and the contents of this site are provided on an “as is” and “as available” basis. Turboflame makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. Turboflame does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Turboflame shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

11.6 Limitation of Liability and Indemnity

In no event shall Turboflame be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if Turboflame has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.

You are responsible for keeping your password and account confidential and not to disclose them to any third party. You agree that you are solely responsible for all activities that occur under your password or account, and you agree to indemnify us against any and all claims arising out of your failure to maintain the confidentiality of any of your account details, including your username and password. We will not be liable for any loss that you may incur as a result of someone else using your password or account (whether authorised by you or not). You hereby agree to notify us immediately of any unauthorised use of your account or any other breach of security as soon as you become suspicious or aware of it.

Turboflame shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these legal conditions if the same is wholly or partly caused by circumstances beyond our reasonable control.

You agree to defend, indemnify and hold harmless Turboflame and its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys’ fees and court costs, arising from or related to your use of this Site.